SHIPPING POLICY

Order & Delivery Information

Average Delivery Time

Once you place your order, we typically need 1 to 3 business days to process it.
Orders placed during the week are usually processed within one business day. However, if you place your order on Friday evening or over the weekend, processing may take a bit longer.

After your order has been processed, it will be shipped, and delivery typically takes between 8 to 12 business days.

We are committed to making the order and delivery process as smooth as possible. If you have any questions or concerns, don’t hesitate to contact our customer support team.

How to Place an Order

Placing an order on NUE & NOIR is simple:

  1. Visit the product page and add the item you want to your cart by clicking the black “Add to Cart” button.

  2. Be sure to select the correct size, color, or variation before proceeding.

  3. Once ready, click “Proceed to Checkout.”

  4. On the information page, enter your shipping details carefully and accurately.

  5. Click “Continue to Shipping.” On the next page, you can review your address.

    Note: All orders include free shipping – we always cover shipping costs as a thank-you to our customers.

  6. Click “Proceed to Payment.”
    Choose from the available payment methods. All payment options are SSL-encrypted, ensuring a secure checkout experience.

Available Payment Methods

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal 

  • EPS

  • Shop pay

Once you’ve selected your preferred method, click “Complete Order.” You’ll be redirected to the appropriate payment gateway. Follow the on-screen instructions to finalize your purchase.

If you encounter any issues, feel free to reach out to our support team — we’re happy to help.

Shipping Costs

We cover all shipping costs.
Every product you order will be delivered directly to your door free of charge, with no minimum purchase required.

Shipping Process

Found the perfect outfit or accessory on our website? We know you want to enjoy it as soon as possible!

That’s why we make sure to process and ship your order as quickly as possible.

To help us keep our prices fair, we ship products in bulk once we reach a minimum volume. This allows us to maintain sustainable operations and keep our items affordable for everyone.

We appreciate your understanding and support in helping us build a better, more sustainable world.

Important Note

Due to high order volumes and sometimes unexpected carrier delays, shipping times may take a bit longer than usual. We appreciate your patience and understanding as we work to deliver your order as quickly as possible — we’ll do everything we can to ship it as soon as possible.

If you would like to ensure same-day shipping, please contact us via email, and our support team will be happy to recommend the best solution for you.