FAQs

Ordering

How do I place an order?
To place an order, select the desired product, add it to your cart, and follow the checkout instructions. If you need help, our customer service team is here to assist you.

Shipping

How long does shipping take?
Our estimated delivery time is between 8 to 12 business days from the moment the order is confirmed.
You will receive an email with your tracking number as soon as your package is shipped, so you can monitor its journey.

What are the shipping costs?
Shipping is always free.

How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking information. This allows you to check the status of your delivery at any time.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, unwashed, and in its original packaging. For more details, please see our Return Policy page.

How long does it take to receive a refund?
Once the returned item is received and inspected, the refund will be processed within 1–3 days using the original payment method.

Order Changes & Cancellations

Can I change or cancel my order?
If you need to modify or cancel your order, please contact our customer service within one hour of placing it. We’ll do our best to help, as long as the order hasn’t been shipped yet.

Product Availability

Are the products in stock?
We regularly update our inventory. If a product is out of stock, it will be noted on the product page. If you’re unsure, feel free to reach out to our customer service.

Customer Support

How can I contact customer service?
You can reach us by email at: info@nueandnoir.com. We’re here to help and answer any questions you may have.